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Frequently asked questions

Frequently Asked Questions


1. How is the support arranged at FeelCare Home Care Services?

Arranging support with us is easy and efficient. After an initial care assessment conducted by a FeelCare care manager, a personalised care plan is developed. This plan includes details such as your care needs, visit timings, interests, contacts, medication, and more. Once you’ve reviewed and agreed to the plan, we’ll match you with a suitable care team member who will be introduced to you at a convenient time. For urgent or short-notice bookings, an introduction might not be possible, but rest assured, all our care team members undergo thorough checks in line with Care Quality Commission’s guidelines. 


2. Can I change or cancel my care arrangements?

Absolutely, your comfort and satisfaction are paramount. If you’re ever unhappy with the care you’re receiving, simply call our office team to express your concerns, request changes, or cancel your care. It’s your home, your care, and your choice. With just 24 hours’ notice, you can let us know what works best for you.


3. What kind of assistance can I expect from a FeelCare carer?

FeelCare carers are here to support you with a wide range of tasks and care needs. Whether it’s help with household chores, cooking, personal care, or medication support, our compassionate team is ready to provide the assistance you require. Give us a call for an informal chat about your specific needs.


4. How is my personal security ensured with FeelCare?

Your safety is of utmost importance to us. Every FeelCare team member undergoes rigorous recruitment screening, including thorough checks of ID, background, references, and qualifications. This ensures that only trustworthy individuals become part of our team, and each member carries a FeelCare ID card.


5. What happens if I need assistance when the office is closed?

Our commitment to your well-being extends beyond office hours. Our office phone number diverts to an on-call service managed by the FeelCare management team. This service is available from 5 pm on weekdays, as well as over weekends and holidays. While it’s not automated, if your call goes unanswered, please leave a message, and we’ll promptly get back to you.


6. How can I make payments for the care provided by a FeelCare carer?

We’ve designed our payment process to be convenient for you. At the end of each month, we’ll send you a bill for the hours of care provided. You can easily settle this bill using your preferred payment method, such as bank transfer or cheque.


7. How is FeelCare accredited and monitored?

FeelCare takes pride in maintaining high-quality standards. We are accredited and monitored by the Care Quality Commission, an independent regulator of health and social care in England. The Commission conducts inspections to assess the quality of care provided. We’re excited to share that our first published report received an overall rating of ‘Good’, reflecting our commitment to excellence in care.


Feel free to reach out to us if you have any more questions or need further assistance. Your well-being and comfort are our top priorities at FeelCare Home Care Services

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